Editorial policy
How we research, how we label confidence, and how we handle corrections. This policy keeps Chatr Fan Hub honest, useful and clearly independent.
How facts are gathered
We build each guide from a mix of sources: official brand information, public regulatory material (such as CRTC and Competition Bureau records), and reputable telecom industry reporting. We prioritise primary and official sources for anything specific, and we cross-check claims across more than one source where we can. Our internal research is distilled onto the plain-text sources page.
Confidence labelling
Not all information is equally certain, so we distinguish three levels throughout the site:
- Confirmed fact — widely and consistently reported, stable over time (for example, that Chatr is a prepaid brand within the Rogers family).
- General industry context — true of the telecom industry broadly rather than a Chatr-specific claim (for example, how MVNOs or VoLTE work).
- Illustrative — simplified examples and diagrams used for teaching, clearly labelled and never presented as official specifications or current prices.
What we will not publish as fact
- Specific “current” prices or data amounts — they change too often.
- Precise figures from the 2010–2014 advertising dispute, which sources report inconsistently.
- Coverage percentages or exact speeds — our coverage/speed diagrams are always illustrative.
- Anything implying we speak for or are endorsed by Chatr or Rogers.
Correction policy
We want to be accurate. If you spot something wrong, out of date, or unclear, tell us via the contact form (choose “Tip or Correction”). We review corrections, update the affected pages, and aim to be transparent about meaningful changes. Because prices and promotions change constantly, the fastest “correction” for time-sensitive details is always to verify them through official Chatr channels.
Publisher identity
All content is published by Chatr Fan Hub / Chatr Fan Hub Editorial Team. We do not invent individual authors or fictional experts. Our authority comes from transparent sourcing and clear confidence labelling, not from claimed credentials.
Independence & funding
Chatr Fan Hub is non-commercial. We run no advertising by default, use no affiliate links, and have no commercial relationship with Chatr or Rogers. We also maintain a strict no-external-links policy, so you’re never quietly funnelled off-site.